Complaints procedure

As of January 1, 2017, the Healthcare Quality, Complaints, and Disputes Act (Wkkgz) comes into effect – including within the beauty care sector. At SEV Skin & Hair Aesthetic, we take this legislation seriously and ensure safe, effective, and client-focused care. Our treatments are based on expertise, experience, and respect for your skin and well-being.

Purpose of this complaints procedure The purpose of this procedure is to:

• To give you the opportunity to make your complaint known
• To ensure that your complaint is taken seriously and handled carefully
• To gain insight into any bottlenecks and further improve our services