GENERAL CONDITIONS
GENERAL TERMS AND CONDITIONSARTICLE 1 – DEFINITIONS
In these terms and conditions the following definitions apply:
Entrepreneur: The natural or legal person who is registered with the Consumer Disputes Committee Foundation, whether or not organised through the ANBOS trade association and is active in the personal care industry, hereinafter referred to as Salon Perfect Skin;
ANBOS: General Dutch Beauty Care Industry Organisation in Woerden;
Consumer: The natural person who, other than in the exercise of his profession or business, uses the services of Salon Perfect Skin;
Agreement: The agreement for a treatment, and/or delivery of products, in the field of personal care (oral and written);
Personal care industry: Hairdressing, beauty care or foot care business;
Beauty care company: The company that provides treatments aimed at the
care of the skin and appearance of people from a beauty point of view;
Disputes Committee: The Disputes Committee for Personal Care, Bordewijklaan 46, PO Box 90600, 2509 LP The Hague;
Industry codes: The codes of the beauty care company, respectively the 'Code of the Beautician', or a guideline issued by a trade association on hygiene, working conditions, and the environment.
Wkkgz: The Quality, Complaints and Disputes in Healthcare Act;
Professional Competency Profile: The description (formalized and standardized) of the profession and competencies of an adult professional.
ARTICLE 2 - APPLICABILITY
These General Terms and Conditions apply to the formation and execution of all agreements in the personal care sector between Salon Perfect Skin and consumers. These can be found at: ANBOS https://www.anbos.nl/consument
ARTICLE 3 - FORMATION OF THE AGREEMENT
1. The agreement is concluded by acceptance (by the consumer) of the
SEV Skin & Hair Aesthetic offer. This can take place at the company at the end of
a treatment for the next treatment; by telephone; by e-mail or online
appointment system.
2. In the case of an agreement concluded remotely or outside of a retail space, article
6:230o, 6:230p and 6:230r of the Civil Code on cooling-off period and termination
of the purchase applies.
ARTICLE 4 - OBLIGATIONS OF SEV SKIN & HAIR AESTHETIC
1. SEV Skin & Hair Aesthetic guarantees that the work it carries out
correspond to the agreement and are carried out with good and careful care
craftsmanship and using quality materials and resources.
2. SEV Skin & Hair Aesthetic informs the consumer about the nature and extent of the
treatment, the reasonably expected results and the possible risks
connected to the treatment. SEV Skin & Hair Aesthetic asks the consumer about
information that is relevant to properly carrying out the treatment.
3. SEV Skin & Hair Aesthetic is expected to work to the best of its ability,
applicable laws and regulations, professional competence profiles, industry-specific
standards and guidelines and the latest state of the art. And provided on this basis
advice and/or carries out the treatment. If necessary, a consumer
advised to consult another doctor for additional treatments or assessment
to consult discipline.
4. SEV Skin & Hair Aesthetic will not perform any act that is outside its
professional competencies, as set out in the Professional Competency Profile.
5. Before or at the start of each treatment or series of treatments
the entrepreneur must inform the consumer about the applicable price,
These can also be found on the SEV Skin & Hair Aesthetic website and are inclusive of VAT.
6. The cancellation conditions, if applicable, will be made known
to the customer when the agreement is concluded.
7. To the extent applicable to the professional group, SEV Skin & Hair Aesthetic acts
in accordance with the provisions applicable to her under the Wkkgz.
ARTICLE 5 - CONSUMER OBLIGATIONS
1. The consumer must inform SEV Skin & Hair Aesthetic before entering into the agreement.
to inform you of any specific wishes.
2. The consumer is obliged to provide all requested and
to provide necessary information for the proper implementation of the
needs treatment.
3. The consumer must behave properly in the salon according to general
accepted standards. If the consumer, after repeated warnings,
If the consumer continues to exhibit improper behavior, SEV Skin & Hair Aesthetic has the right to
to refuse access to the salon, stating reasons.
ARTICLE 6 – PERSONAL DATA, PRIVACY & CONFIDENTIALITY
1. SEV Skin & Hair Aesthetic records the consumer's personal data in a
automated system that is electronically secured. SEV Skin & Hair Aesthetic handles the consumer's confidential data in accordance with the guidelines of the Personal Data Protection Act. SEV Skin & Hair Aesthetic will process data from the
do not share with third parties without the consumer's prior written consent.
2. The beautician is obliged to maintain confidentiality of all confidential information that the consumer has communicated during the treatment. Information is considered confidential if this has been communicated by the consumer or if this arises from the nature of the information. Confidentiality lapses if, on the basis of a
legal provision or a court ruling, the beautician is obliged to provide the confidential information to third parties.
ARTICLE 7 - AGREEMENTS
1. The client must report any cancellation of an appointment to SEV Skin & Hair Aesthetic as soon as possible, but no later than twenty-four hours prior to the appointment.
2. If the client fails to comply with this obligation or fails to comply in a timely manner, SEV Skin & Hair Aesthetic may charge the client the entire fee for the agreed treatment.
3. If the client arrives at the salon more than five minutes later than the agreed time, the employee may shorten the treatment time for the lost time and still charge the client the full fee for the treatment.
4. If the client arrives at the salon more than fifteen minutes later than the agreed time, the employee may cancel the entire appointment and still charge the client the full fee for the treatment.
ARTICLE 8 - PAYMENT
1. Payments to SEV Skin & Hair Aesthetic must be made in cash using a generally accepted means of payment in the Netherlands. Cash payment also includes crediting the amount due to a bank or account specified by SEV Skin & Hair Aesthetic.
giro account at the time of purchase or delivery, or payment by means of electronic payment methods recognized by banks.
2. For a series of treatments, SEV Skin & Hair Aesthetic may require the consumer to make an advance payment of up to fifty percent of the total price. The remaining portion of the total price will be charged after the series of treatments has been completed.
3. Offers in advertisements are valid for the indicated period and/or while supplies last.
4. If the consumer does not pay independently despite repeated requests, the costs incurred by SEV Skin & Hair Aesthetic to collect the claim will be borne by the consumer. The amount of the costs that SEV Skin & Hair Aesthetic may charge will be calculated in accordance with the Extrajudicial Collection Costs Standards Act.
ARTICLE 9 - LIABILITY
1. SEV Skin & Hair Aesthetic is liable to the consumer for damage resulting from a shortcoming attributable to the salon or a person employed by it or a trainee.
2. SEV Skin & Hair Aesthetic is not liable for any damage of any kind arising from the consumer providing incorrect and/or incomplete information. SEV Skin & Hair Aesthetic is not liable if the desired result proves unattainable and is not liable for loss, theft, or damage to personal belongings brought to the salon by the consumer.
3. The consumer is liable to SEV Skin & Hair Aesthetic for any damage suffered by SEV Skin & Hair Aesthetic as a result of a shortcoming attributable to the consumer.
4. If a business liability insurance is present, the liability of SEV Skin & Hair Aesthetic is limited to the amount that is payable in the relevant case under the policy concluded
business liability insurance is paid out.
ARTICLE 10 – WARRANTY
SEV Skin & Hair Aesthetic gives the consumer a one week (7 days) warranty on products.
This warranty shall lapse if:
- The consumer has used products other than those recommended by the beautician.
- The consumer has not followed the home care advice.
- The consumer has not followed the advice to seek medical help within five working days.
- The consumer has not used the products according to the instructions for use.
ARTICLE 11 - COMPLAINTS
1. It is strongly recommended that you submit any deficiencies to SEV Skin & Hair Aesthetic in writing or electronically as soon as possible after discovering them or being able to discover them. Waiting too long to file a complaint can have adverse consequences.
for the consumer's evidentiary position.
2. SEV Skin & Hair Aesthetic has a sufficiently well-publicised scheme for receiving and handling complaints and handles a complaint in accordance with this complaints procedure.
SEV Skin & Hair Aesthetic will correct any deficiencies where possible
Recover within a reasonable period. To the extent the Wkkgz (Health Care Act) applies to the relevant professional group, a complaints officer is part of the complaints procedure.
3. If the complaints procedure does not lead to a solution acceptable to both parties, a dispute arises that can be submitted to the Disputes Committee.
4. The consumer can submit the dispute to the Disputes Committee. This also applies if the complaints officer referred to in paragraph 3 of this article does not reach a solution regarding a dispute between SEV Skin & Hair Aesthetic and the consumer. In this
In the latter case, the complaints officer will inform the consumer of the possibility of submitting the complaint to the Disputes Committee.
ARTICLE 12 - DISPUTE SETTLEMENT
1. Disputes between consumers and SEV Skin & Hair Aesthetic regarding the conclusion or performance of agreements can be submitted to the Disputes Committee by both the consumer and SEV Skin & Hair Aesthetic.
(www.degeschillencommissie.nl).
2. A dispute will only be considered by the Disputes Committee if the consumer has first submitted his complaint to SEV Skin & Hair Aesthetic.
3. If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing or in another form to be determined by the Committee no later than twelve months after the date on which the consumer submitted the complaint to SEV Skin & Hair Aesthetic.
4. When the consumer submits a dispute to the Disputes Committee,
SEV Skin & Hair Aesthetic is bound by this choice. If SEV Skin & Hair Aesthetic wishes to submit a dispute to the Disputes Committee, it must ask the consumer to
to decide within five weeks whether they agree to this. SEV Skin & Hair Aesthetic must also announce that, after the aforementioned period has expired, they will consider themselves free to bring the dispute before the court.
5. The Disputes Committee will render its decision in accordance with the provisions of its applicable regulations. Decisions of the Disputes Committee are made pursuant to those regulations by way of binding advice. The regulations
will be sent upon request. A fee is due for handling a dispute.
6. Only the court or the Disputes Committee mentioned above has jurisdiction to hear disputes.
ARTICLE 13 - COMPLIANCE GUARANTEE
1. ANBOS guarantees compliance with binding advice by its members, unless the member decides to submit the binding advice to a court for review within two months of its dispatch. This guarantee revives if the binding advice is upheld after review by the court and the judgment
from which this is evident, has become final and binding.
2. Up to a maximum amount of €7,500 per binding decision, this amount will be paid to the consumer by ANBOS. For amounts greater than €7,500 per binding decision, this amount will be paid to the consumer, and for the excess amount, the
consumer offered to transfer his claim to ANBOS, after which this organization will request payment in its own name in court to satisfy the consumer.
3. ANBOS does not provide a guarantee of compliance if, before the consumer has fulfilled the formal entry requirements for the dispute to be dealt with (payment of complaint fee, return of completed and
signed questionnaire and any deposit), one of the following situations applies:
- the member has been granted a suspension of payments.
- the member has been declared bankrupt.
- the business activities have effectively ceased. The determining factor for this situation is the date on which the business termination is registered in the Trade Register, or an earlier date that ANBOS can demonstrate demonstrates that the business activities have effectively ceased.
ARTICLE 14 - CHANGES
SEV Skin & Hair Aesthetic reserves the right to amend these Terms and Conditions at any time without prior notice to its customers. The Terms and Conditions are largely based on those of the ANBOS.
will only amend these general terms and conditions in consultation with the
Consumers' Association. Price changes and typographical errors reserved.
ARTICLE 15 - DEVIATIONS
Any individual deviations from these Terms and Conditions, including any individual amendments, must be agreed upon in writing or electronically between SEV Skin & Hair Aesthetic and the consumer. Deviations are only possible if they are beneficial to the consumer.